What is ISO 20000?
ISO 20000 - Information Technology Service Management System
- ISO 20000 (also known as ISO/IEC 20000) is an IT Service Management (ITSM) system for organizations relying on IT services.
- Comprises nine parts, covering specifications, guidance, assessments, implementation, and relationships with ITIL & CMMI-SVC.
- ISO 20000-1 outlines requirements for planning, implementing, operating, and improving IT service management systems.
- Requirements include design, transition, delivery, and continuous improvement of services to meet service agreements.
- ISO 20000-1:2011 is the latest version, defining key IT service management requirements.
- ISO 20000-1:2011 sections include:
- Scope
- Normative references
- Terms and definitions
- General service management system requirements
- Design & transition of services
- Service delivery, relationship, resolution, and control processes.
